Lason India Ltd (www.lasonindia.com), one of the first Indian BPO companies (Pioneers with 12 years experience) and one among the largest non-voice third party BPO operations in India, conducted Six Sigma Overview Training Program for the MBA students of Rai Foundation on 24/09/05. This exclusive program for the RF students was initiated and organized by Ms. Jyothi Menon, Vice President (HR) Lason India Ltd and also an eminent visiting faculty of RBS Chennai.
Mr. Sethuraman, Assistant General Manager (Strategic Support), key co-ordinator of Six Sigma at Lason India, conducted the workshop titled "Lason India Six Sigma" which means, "the way of doing business" for "delivering the near perfect outputs"
In Today's business scenario being successful and staying in business is more challenging than ever before. In our economy today most people provide service rather than making goods and products. The seminar gave a lot of thought and insight into the task and challenges faced by the workforce in delivering the expected outputs.
Lason's Six Sigma approach provided the students with details and valuable insights of Six Sigma. It says Six Sigma "combines the various best practices into one powerful Business Management System" with Finance being an integral part. It also highlighted the concept of TQM, i.e., Quality is not the accountability of only the Quality personnel, but the entire organization's responsibility, which includes HR, Admin, Software Development, Finance, Sales, Marketing etc.,
Lason's Six Sigma emphasizes the importance of PDCA (Plan Do Check Act). Here the concept of continual improvement is used rather than continuous improvement. Any improvement we make is like, a wheel rolling up on a slope and hence the chances of rolling down are very high if we don't deploy appropriate systems for the sustenance. Here "QMS" is used as wedge to prevent the wheel rolling down.
Lason' Six Sigma portrayed the two viewpoints of the Six Sigma namely the Statistical View Point and the Business View Point. It is conscious about avoiding the functional approach and built the process approach where only the "Customer's requirement" is just focused. The three major elements of Lason's Six Sigma namely 'Strategic Policy Deployment', 'Application of Tools & Techniques', and 'Focused employee involvement' were explained. The eminence of DMAIC, DMADV and DFSS were also illustrated.
"DPMO (Defects per Million Opportunities)" as explained in the session, used to measure the defects in any process. When the DPMO is at 3.4 PPM, then the process is said to be operating with Six Sigma capability.
The workshop was interactive with live examples for the various tools complemented with well-balanced questions. Despite the vast subject and time constraint the ideas were packed into a small capsule from which students were benefited.
